1. Provider and scope
SyncKeeper is provided by Odeysoft Technology, registration 202203217573 (IP0575648-T), Malaysia. These terms cover this website, digital purchases, trial requests and related services.
The software license agreement presented in SyncKeeper governs installation and licensed use of the desktop software. These website terms do not replace that agreement or rights that cannot lawfully be excluded. If you do not accept the terms for a service, do not proceed with that service; contact us with questions first.
2. Eligibility and accurate information
You must have the legal capacity and authority to enter the relevant agreement, including authority to act for an organisation if applicable. Provide accurate contact and purchase details and use only payment methods and information you are entitled to use.
Keep your purchase reference, license email and license credentials secure. Tell us about suspected unauthorised use. Do not submit another person’s private information without an appropriate basis.
3. Plans, prices and license scope
Plan features, currency, price, duration and device allowance are shown on Pricing and confirmed at checkout. Review them before paying. The plan details and amount confirmed for your transaction apply to that purchase; later price changes do not retrospectively alter a completed order.
The Yearly plan is a one-time payment for 12 months, with manual renewal rather than automatic recurring billing. Its term starts when the paid license is issued. The Lifetime plan is a one-time payment with no scheduled license expiry. Each license is for one computer unless your purchase expressly states otherwise.
A standard installation requires agreement acceptance and license activation. Activation and periodic verification need a connection to the license service. A signed certificate can permit use until its stated validity ends; a Lifetime license does not remove verification requirements. Device changes or activation issues should be referred to support.
4. Payment and digital delivery
Payments take place on Stripe’s hosted checkout. A cancelled or failed payment does not create a paid entitlement. We confirm payment before issuing the corresponding license. Payment security checks, email delivery or service interruptions can delay fulfilment.
After successful confirmation, the website result page and license email provide the applicable license details. If they do not arrive, check your spam folder and contact us with the purchase email and payment reference. Do not send card details or a full license key in a support message. Download availability may depend on the installer being published for your platform.
5. Trial requests
The Get Trial page states the current trial duration and requirements. The current flow requires Gmail verification, allows one trial per Gmail address and may send additional requests from the same IP address for approval. A trial is not a paid subscription and does not charge your card or renew automatically.
Trial issuance is subject to eligibility, verification, availability and abuse prevention. Do not evade limits by creating misleading identities or repeated requests. A trial license is for one computer; ask support if you need to evaluate another computer.
6. Refunds, delivery problems and consumer rights
Contact us promptly about duplicate charges, an undelivered license, an incorrect plan or a product problem. Include the purchase email, payment reference and a description so that we can investigate and explain available remedies.
Refund and remedy requests are considered under applicable law and any additional terms expressly disclosed for your purchase. These terms do not impose a blanket “no refunds” rule or exclude statutory consumer guarantees, remedies or other rights that cannot be excluded. They do not create a separate fixed-day money-back guarantee.
7. File synchronization and your responsibilities
SyncKeeper synchronizes folders and files that you choose; it is not a full-system image backup service. You are responsible for selecting the correct computers, folders, direction, schedule, filters and deletion settings and for having authority to access the files.
Sync and Mirror operations can replace or delete files. Review warnings and test a task before using it with important data. Keep independent backups. Recovery and conflict protection depend on the chosen settings, available storage and supported operations; direct deletion or expired or removed Recovery copies may not be recoverable.
Connectivity, operating-system permissions, locked files, device availability and storage limits can affect completion. Do not assume a transfer succeeded without checking its status. Only pair devices and share folders with people you trust.
8. Acceptable use and intellectual property
Do not use the website or software for unlawful access, malware distribution, fraud, rights infringement or unauthorised collection or disclosure of information. Do not attack the services, bypass security or license controls, or resell or distribute activation credentials without permission.
SyncKeeper branding, software and website material belong to the provider or the relevant rights holders. Purchase grants the rights described in the applicable license, not ownership of the software. Third-party components retain their own licenses and notices. These terms do not restrict activities or rights that applicable law or those licenses expressly permit.
9. Updates, support and external services
We may maintain, correct or update the website and software. We do not promise uninterrupted availability, a fixed support response time or compatibility with every device, file system or future operating-system release. Any specific commitments expressly made for your purchase remain subject to applicable law.
Stripe, Google, WhatsApp and other external providers operate under their own terms. Their availability is outside our direct control. Links are provided for the relevant service or information, not as a guarantee of every external page or service.
10. Limitations and mandatory protections
To the extent permitted by applicable law, we do not guarantee that every error, interruption or compatibility issue can be prevented. Use reasonable safeguards and independent backups when synchronizing important files.
Nothing in these terms excludes or limits liability, a warranty, a consumer guarantee or a remedy where doing so would be unlawful. Any limitation must be read subject to those mandatory protections. We do not seek a blanket waiver of responsibility for all data loss or a waiver of your right to seek a lawful remedy.
11. Privacy and communications
The Privacy Policy describes information used for purchases, trials, licensing, support and newsletters. Requested verification, transaction and support emails are separate from optional newsletter messages. You may unsubscribe from the newsletter without cancelling a valid purchase.
12. Questions, applicable law and changes
Please contact us first to help resolve a concern. These terms are governed by Malaysian law, subject to mandatory consumer protections and any other law that applies to you and cannot be displaced. Nothing requires you to give up access to a court, tribunal, regulator or other lawful remedy.
We may update these terms for future transactions or changed services. The review date identifies this version. Changes do not retrospectively remove rights attached to a completed purchase, and additional notice or agreement will be provided where required.
Questions about these terms
Odeysoft Technology · 202203217573 (IP0575648-T)